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Getting started with Paloma

Welcome! Follow our guide below to start selling.

🛍 Create your first shopping conversation

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Set up your first shopping conversation

When selling one or a few product SKUs, shopping conversations are opportunities to learn about your customers, and explain why your product is great for them.

In this step, we’ll guide you through what you need to make a high performing conversation.

Connect to Facebook and/or Instagram Messaging

Test your experience

📲 Help customers get to your shopping conversation

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Acquire with Click-to-Messenger Ads

Acquire with Instagram Story replies & Organic Social Posts

Acquire from direct Facebook messages

✋ Manage customer support settings

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Set up the best workflow for your support team

Set up a Support response

Set up an Unexpected response